Frequently Asked Questions
Welcome to our Tennis Ticketing FAQ page!
We’ve gathered answers to some of the most frequently asked questions about our tennis tickets, events, and services to help you find what you need quickly. Whether you’re looking for details about purchasing tennis tickets, event schedules, or other helpful information, you’ll find it here. If you can’t find the answer you’re looking for, don’t hesitate to reach out to our team. We are here to assist you every step of the way!
How do I place an order for tennis tickets?
To place an order, simply browse our website, select the tournament and tickets you wish to purchase, fill in the required information, and complete the checkout process. Once your order is confirmed, you’ll receive an email with your booking details and confirmation.
Can I cancel my tennis ticket order?
Cancellations are only allowed under specific conditions:
- More than 5 months before the event: You may cancel for a refund (up to 40% depending on the cancellation time).
- Between 1-5 months before the event: You may cancel for a refund (up to 30% depending on the cancellation time).
- Less than 1 month before the event: Cancellations are not allowed.
- Wimbledon tickets: Cannot be canceled under any circumstances.
Please refer to our full Terms & Conditions in our Cancellation Policy section for more details
When will I receive my tennis tickets?
We aim to deliver tickets at least 1 to 7 days before the event. Most tickets are eTickets and will be sent via email free of charge. For physical tickets, delivery times may vary, and shipping fees may apply.
What should I do if I haven’t received my tennis tickets?
If you have not received your eTicket 48 hours before the event, please contact us via email or phone during business hours. If you have opted for physical tickets and they are not received on time, please reach out to us immediately.
If I order multiple tennis tickets, am I guaranteed to sit next to each other?
Yes, at Tennis Ticketing we guarantee two seats next to each other. If you are looking to order more than two tickets, please contact us directly through the contact form or drop us an email at info@tennisticketing.com for more information.
Can I resell my tennis tickets?
Tennis Ticketing sells tickets to individuals for personal use only. The resale of tickets may be restricted by the event organizers. If the organizer cancels the ticket due to resale, we cannot be held responsible.
Are there any additional fees for my tennis tickets?
Yes, there may be additional costs, including
- Service Fees
- Shipment Fees (for physical tickets)
These fees will be clearly outlined during the checkout process.
What happens if the event is canceled or postponed?
If the event is canceled or postponed due to reasons such as weather conditions or other unforeseen circumstances:
- Event cancellation: According to our Buyer Guarantee, you will receive a full refund of the ticket price, including shipping.
- Postponed event: Your tickets may remain valid for the rescheduled event. However, your eligibility is always subject to the organization of each individual event.
What payment methods do you accept?
We accept the following payment methods:
- Credit Cards (Visa, MasterCard, etc.)
- The checkout will specify other payment methods.
The price on the tennis tickets is less than I paid, why is that?
As we are a reseller, there are several factors that influence the price you pay. The availability of the tickets, the mode of delivery, and the supply and demand for the tickets determine the selling price. Because of this, prices might change daily, and occasionally the selling price differs from the initial price.
Do I need to bring ID or passport to the event?
Yes, it’s recommended that you bring your ID or passport to the event in case the event organizers require identification to verify your ticket. Tennis Ticketing is not responsible if you are denied access due to the lack of ID or passport.
Can I print my eTicket on any paper?
- If you want to print your eTicket, it must be printed on white A4 paper in portrait orientation using an ink or laser printer. Any partial or damaged prints, or non-paper versions (e.g., on mobile phones or screens), will not be accepted at the event. We always recommend doing this.
- At the majority of the events, it is also possible to show your mobile phone with your ticket displayed. Please ensure your phone is fully charged and the brightness is set to 100.
What if I lost my tennis ticket?
Unfortunately, lost, stolen, or damaged tickets cannot be replaced. Please ensure you store your tickets securely after receiving them.
Can I choose where my (physical) tennis tickets will be delivered?
- Yes, you can specify a delivery address at the time of purchase. For physical tickets, we deliver to the address you provide. If your address changes, please notify us promptly.
- The majority of our tickets are E-tickets and will be sent by mail.
How do I contact Tennis Ticketing for further questions or issues?
You can reach our support team by:
- Email: info@tennisticketing.com
- Contact Form: Available on our website under the Contact Us section.